RETURNS AND REFUND POLICY  

This Returns & Refund Policy is managed by Cactus IT Services Private Limited for Petalpalette. At Petalpalette, customer satisfaction is our priority. We take great care to deliver high-quality accessories, but we understand that sometimes a return may be necessary. This policy explains the conditions for accepting returns, how refunds are processed, and the key guidelines you need to know.  

In this policy, “you,” “customer,” and “buyer” refer to anyone making a purchase, while “we,” “us,” and “our” refer to Petalpalette and our dedicated team. By placing an order, you agree to the terms outlined here. 

Agreement to Terms  

By using our website and completing a purchase, you acknowledge and accept the terms set out in this Returns & Refund Policy.  

Returns & Refund Procedure  

 To qualify for a refund, returned items must meet the following requirements:  

• Unopened Packaging: Items must be returned in their original, unopened packaging.   
   
• Tags Attached: All original tags must remain intact and attached to the product.   
   
• Condition: Items must be unused, undamaged, and in the same condition as when you received them.   
   
• Processing Time: Once we receive and inspect your return, refunds are typically processed within 5–7 business days.  

Criteria for Refund Eligibility  

If you’d like to request a return, our customer support team is ready to help every step of the way. To make the process smooth and efficient, please share the following details when you reach out:  

• Order Number: Include your order number so we can quickly locate your purchase in our system. 
   
• Reason for Return:  Provide a clear and detailed explanation of why you wish to return the item.   
   
• Supporting Documents: Attach any relevant photos, receipts, or documentation that can help us review your request faster.   
   
• Contact Information: Share your preferred contact details so we can update you promptly throughout the process.  

To be eligible for a refund, items must be unused, returned in their original packaging, and have all original tags attached. Once we receive and inspect your return, we’ll process your refund within 5–7 business days. The refunded amount will be credited back to the original payment method used at checkout. 

Conditions for Partial Refunds  

In certain cases, a partial refund may be granted for items that are returned with minor damage or missing components, depending on our assessment. Please note that shipping fees are non-refundable unless the return is due to an error on our part. Customers are responsible for covering the cost of shipping items back to us. 

Exceptions to Refunds  

Some items are not eligible for refunds under specific conditions:  

• Hygiene-Sensitive Products: For hygiene and safety reasons, personal care or grooming products cannot be returned once opened or used.   
   
• Original Packaging: All returns must include the original packaging and tags to qualify for a refund.   
   
• Visible Signs of Use: Items showing excessive wear, damage, or signs of use beyond normal handling cannot be accepted for a refund.  

Thank you for taking the time to review our Returns & Refund Policy. We strive to make your shopping experience smooth, fair, and hassle-free. If you have any questions or need help with a return, please don’t hesitate to reach out to us at cactusitservicespvtltd@gmail.com / cactusitauthorize@gmail.com. We’re always here to support you!